Mint & Marigold Hair & Beauty

Terms & Conditions

All appointments booked online will require a 50% non-refundable deposit to secure the appointment, which will be deducted from your final bill.

Services of 3 hours or more require a 50% non-refundable deposit to secure the appointment, which will be deducted from the final bill. Deposits can be paid over the phone, or in-person with the Salon Co-ordinator.

In the event that you need to cancel, adjust or move your appointment, we will require 48 hours notice to do so, otherwise a charge of 50% will be incurred to cover salon running costs. This will result in the loss of your 50% deposit if your appointment was booked online.

These charges apply per treatment, and so include cancelling, amending or rescheduling part of a booking (for example, booking a full head of highlights and cut and finish and deciding only half a head of highlights is needed).

If we are able to fill the appointment, no charges will be made. 100% charge will be made for no-show appointments.

We will always try our best to accommodate you if you are running late for your appointment, however this is not always possible without impacting on other appointments. If you arrive late for your appointment. we may need to cut your treatment short to avoid delaying the next client service. Where this is not possible, we may need to reschedule all or part of your booking, and in this instance our late cancellation charges of 100% per treatment will apply.

For appointments cancelled, adjusted or rescheduled with more than 48 notice, your deposit will automatically be transferred to your next appointment.

If appointments are repeatedly missed or cancelled/rescheduled at late notice, we may ask for full payment upfront at the time of booking to secure any future appointments. We reserve the right to refuse future appointments if we feel necessary.

Appointments can be made by calling 01865 862619, online at or by email at Please remember that by booking through email communication, appointment times given to you may have already been taken by the time you reply, so booking over the phone or online is much more advisable.

If we cannot fit you in at a suitable time, we will add you to our waiting list and make every effort to book you an appointment in the event of another person cancelling or postponing.

Some treatments that we offer may require you to complete a medical questionnaire to be filled out and signed. This will be kept with your records.

Certain medical conditions may require further advice and written consent from your GP before some treatments can go ahead. This is for your own wellbeing and while we understand it can be frustrating, please understand that we are looking out for your health and your best interests. Your therapist will offer an alternative treatment where possible, until written consent has been gained. As a professional salon we will not go ahead with any treatment we feel unsuitable until a letter of consent has been received and will not accept a signed declaration from yourself as a substitute.

Letters of GP consent must be on headed paper, include your full name and consented treatment, and must be signed by your GP personally. Photocopies cannot be accepted, and we will need to retain the letter with your records at the salon.

Anyone under the age of 16 must be accompanied by a parent or guardian. The parent or guardian must fill out and sign the medical questionnaire on behalf of the minor and be present at all times during the treatment.

Gift cards are valid for 12 months from date of purchase and can be redeemed against any treatments or retail products. Gift cards cannot be refunded, but any treatments can be swapped - with notice to other treatments or products if required.

Please respect other clients in the salon and be quiet and calm when inside. We provide a relaxing environment and clients do come here to relax. Our Therapist may also be conducting a massage or facial treatment in the treatment room so loud noise, telephone conversations and having mobile phones on loud speaker are not permitted. Please bring head phones if you wish to watch videos or listen to music on a mobile device and please refrain from taking business calls and zoom calls in the salon. Video calling inside the salon is strictly prohibited. We politely ask that all clients switch their mobile phones and tablets to silent whilst in the salon.

Whilst we welcome babies and children to the salon, we do ask that you be respectful of other clients and do not allow your children to run around and be noisy, touch equipment which may be sharp and dangerous to them, or use chairs and stools as ride-on toys. Please make sure they sit calmly and quietly and are settled with snacks, books and colouring whilst they are waiting. Mint & Marigold will not be held liable for any injury sustained to a child who is acting dangerously in the salon. Please remember we are a small salon with limited seating so it is not advisable to bring the whole family for an appointment for only one family member receiving a service as we cannot guarantee a seat for the duration of the service. If you are bringing a baby or a child to the salon and they start to cry or misbehave, please respect other clients are relaxing and take them outside to settle them.

Smoking and vaping is not permitted inside the salon or on the salon forecourt.

Dogs are not permitted into the salon whilst a client is having a service. Assistance dogs are permitted. Please advise us in advance if you will be accompanied by an assistance dog.

In the event of us having to call and reschedule your appointment due to reasons beyond our control such as illness, family emergency, power cut, water issues etc, every effort will be made to reschedule it for the same day or as soon as possible.

We respect your data and take the security of all information given to us very seriously. Please read our privacy policy on our website for details on what information we collect and how we process it.

Certain treatments will require a patch test to be carried out at least 48 hours prior to the appointment. This is for your own wellbeing and is essential, even if you have had that particular treatment at another salon. We will not carry out any treatments requiring a patch test if the patch test has not been conducted, and will not accept a signed declaration from yourself as a substitute. Certain treatments may be able to go ahead without that particular part of the treatment. A new patch test will be required if six months or more has passed since your last patch test or treatment (the same treatment).

Clients must be 18 or over and have received a skin test at Mint & Marigold within the 6 months prior to the appointment date in order to receive colour services.

Please note that we do not offer refunds on our services. If you are unhappy in any way, please let us know within 48hrs - preferably before paying for your service and leaving the salon - and we will work with you to rectify the situation. We operate a re-do policy, which means we will offer to re-do your service for you within a set time scale free of charge if we feel it appropriate. As we have high costs to cover, including product, wages, time and utilities, refunds will not be given. We have a complaints procedure in place to ensure any complaints are resolved satisfactorily. Please ask the Salon Co-ordinator if you need a Complaints Form.

We have a zero tolerance policy to abusive, threatening behaviour. This includes the serious or persistent use of verbal abuse, aggressive tone and/or language of a swearing or foul nature. In the event of such behaviour you will be asked to leave the salon and your actions may be reported to the Police.